Twenty years in complex ecosystems · banking, industrial postal, SaaS, legal-tech. From global corporate to start-up. I listen, I frame, I decide. In short engagements or long-term partnerships.
From stakeholder friction to signed MVP scope.Bringing Business, IT and the user together around a defensible decision.
The context picks the tool. Not the other way round.Strategyzer, Customer Journey, Heuristic Evaluation, Service Blueprint, Design Sprint. Diagnosis first.
Three cases online. Three signed production decisions.BNP · Léonidas signed before the build. SPEOS · six pilot customers validate. HMS · €2M secured for production.
References on request.
Christophe van Engelen. Senior UX Designer · Service Design, freelance in Uccle, Brussels, Belgium. Twenty years simplifying complex digital ecosystems. Trilingual FR / NL / EN.
Banking, industrial postal, industrial IoT, legal-tech, digital product. The context changes, the craft stays. Five industries, twelve assignments, three cases online.
The right tool at the right moment. Strategyzer, Customer Journey, Heuristic Evaluation, Service Blueprint, Design Sprint · tools of the same Design System. Mastery · knowing which one, when, with whom in the room.
To talk about a project · hello@christophevanengelen.com.
Banking, industrial postal, industrial IoT, legal-tech, digital product, financial services. The context changes. The challenge stays · complex products, multiple stakeholders, and a need to align Business and IT around the user.
The toolkit is not the school. Strategyzer, Customer Journey, Heuristic Evaluation Nielsen, Service Blueprint, Design Sprint · tools of the same Design System. I pick which one based on Agile maturity, user-centric culture, and sponsor openness.
Yes · Unfold, WeJustice, Cezzam. The startup rhythm I know · fast decisions, limited resources, constant user validation.
It depends on the project and the value at stake. Reply within 24h business days. If the stake is framed and the agenda urgent, I can accelerate · usual start in 2 to 4 weeks.
I bill the value delivered, not the hours. Fixed fee for scoped assignments (CX audit, 2-day workshop, coaching). Negotiated day rate for long-term 3-12 months. Quote within 48h after the first call.
Both. I come in through Business, I stay with IT. My focus · that the strategy holds in production, not in a slide deck. Figma, user stories, sprint planning.
Three criteria · Agile maturity, user-centric culture, sponsor openness. Mature bank with data to activate → Strategyzer · Lean Canvas + VPC. Industrial postal in Agile transition → Customer Journey AS-IS + Pain Points. Industrial IoT to unify → Customer Journey + Heuristic Evaluation Nielsen. The right people in the room, the tool matched to their maturity.
30 minutes on the phone. Free. No commitment. To check if we're a good fit.
I reply within 24h on business days.
